I help companies build, fix and scale Professional Services and Customer Support organisations.
After more than two decades leading customer-facing teams, I bring the perspective of someone who's been accountable for strategy and execution — from organisational design and hiring to delivery performance, margins and leadership.
Build. Scale. Lead.
Why PION1R
I've spent more than 20 years working inside customer-facing organisations — building teams, fixing broken processes, scaling delivery, navigating change and dealing with the commercial pressure that comes with it.
So I don't approach your challenge from a theoretical perspective.
I've been responsible for the numbers. I've made difficult hiring decisions. I've dealt with underperformance, organisational change, customer escalations and competing priorities. And I've learned that a strategy only matters if the organisation can actually execute it.
That's what I bring to PION1R: experienced perspective, practical execution and no unnecessary theory.
I work alongside your team to solve the problem, build the capability and leave you stronger than when I arrived.
What I can help you solve
Hire the people your organisation actually needs — with role definition, candidate assessment and onboarding support grounded in real-world delivery.
Turn strategy into a practical operating model — from organisational design and delivery performance to scaling and transformation.
Experienced leadership when you can't afford a gap — during transitions, critical programmes or periods of crisis and recovery.
A practical, confidential sounding board for leaders navigating growth, change, difficult decisions or a bigger role.
Need my help?
Whether you're building a team, scaling an organisation, navigating change or simply need an experienced perspective on a difficult decision, let's talk.