Services.

The wrong hire costs more than the recruitment fee. It slows the team down, creates management overhead and can take months to unwind.

I bring an operator's perspective to recruitment — helping you define the role properly, assess candidates against what the organisation actually needs, and make better hiring decisions.

Role definition — clarify what the organisation needs now, what it will need next, and what success actually looks like.

Candidate assessment — assess experience, capability and leadership fit through the lens of real-world delivery.

Selection & onboarding — support the process from initial screening through to getting the new hire productive and set up for success.

The goal isn't simply to fill a vacancy. It's to make the hire count.

Professional Services and Customer Support leaders are expected to scale capacity, improve customer outcomes, protect margins and build high-performing teams — often simultaneously.

I help turn those competing demands into a practical operating model.

Organisation & operating model — define the structure, roles, responsibilities and ways of working your organisation needs for its next stage of growth.

Delivery performance — identify the operational and commercial levers affecting utilisation, capacity, quality, customer outcomes and margin.

Scaling — build the processes, governance, capabilities and leadership structure needed to grow without simply adding complexity.

Transformation — turn a strategic ambition into a plan your organisation can actually execute.

A leadership vacancy, major transformation or business-critical programme doesn't wait for the perfect permanent hire.

I provide experienced leadership when you need stability, momentum and someone who can take ownership quickly.

Leadership transition — step in during a vacancy and keep the organisation moving while you find the right permanent leader.

Critical programmes — take ownership of complex initiatives that need experienced leadership and focused execution.

Crisis & recovery — assess what's happening, establish priorities and create the structure needed to get things back on track.

Leading a Professional Services or Customer Support organisation can be surprisingly lonely. You are expected to have the answers — while dealing with growth, difficult people decisions, organisational politics, customer pressure and commercial targets.

I've sat in that seat.

Coaching with PION1R is practical, confidential and grounded in real operating experience.

One-to-one coaching — a structured space to work through the challenges that come with leading people and organisations.

New-leader coaching — build credibility, establish your leadership style and navigate the first 90 days with intent.

Executive sounding board — pressure-test decisions, challenge your assumptions and think through difficult situations with someone who understands the environment you're operating in.